Swagatam Tours Pvt. Ltd was formed in the year 1986.
Approved by Department of Tourism, Government of India. Member of PATA, ASTA and IATO
Inbound tours, operations and Airlines Ticketing are the main activities of the company.
Handling FIT and Groups of Cultural Interest Tours, Special Interest Tours, Incentive Tours, Business Travelers Tours, Conference and Convention from around the globe.
Company is Passenger Sales Agent for Indian Airlines and several other private airlines operating in India. Our offices in Delhi & Mumbai are IATA recognized.
Our marketing office is fully equipped to handle any new enquiry and give personalized service to our business partners all over the world.
We have a large fleet of vehicles which include Large and mini coaches, Tempo Traveller, (MacroVan) Toyota Innova Cars in New Delhi and other locations. Apart from this we have on our panel a number of Transport providers which gives us the capability of arranging large number of vehicles for Conference and charter movements etc.
We have on our panel highly qualified and experienced guides and escorts for various languages like Italian, French, German, Spanish, Japanese, Russian, Chinese etc .. Accordingly we are equipped to give best personalized service to your valued customers.
Head Office is located at New Delhi, with branch offices in Bengaluru, Chennai and Mumbai. All offices are located at prime locations in the respective cities and equipped with latest means of communications thus giving us the flexibility to interact globally.
Company has a very sound financial base.
The progress achieved by our company during past 34 years could not have been possible without the strenuous efforts done at all levels in our organization and professional approach and systematic working style adopted by a strong work force of 120 well trained employees at present. Company’s assets, expertise and strong position in the market gives us an edge to handle any volume of business ethically and with professionalism. Our past performance in terms of customer satisfaction and our focus to provide the best possible experience in India puts us in the category of top ten inbound tour operators.
Company has been awarded The National Tourism Award for the fourth time by the Ministry of Tourism, Government of India, for outstanding performance in increasing the number of tourist arrivals and for increased foreign exchange earnings in its segment.
We have won the Galelio Express Award for the best Regional Tour Operator in 2006, 2007 and 2008.
Our privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
This notice applies to all information collected or submitted on travelboutiqueonline.com. The website offers travel related services such as air tickets, hotels rooms, travel insurances etc. We collect the following personal information to provide the services mentioned above.
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We will use this information to occasionally inform you of promotions being run on the website. Within each email, you will be provided with an option to opt out from receiving such emails in the future. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
You can access all your personally identifiable information that we collect online and maintain by contacting our customer service department. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Should you have other questions or concerns about these privacy policies, please call us at +91-11 25444000 or send us an email at email@example.com
CA SOT Number 1008676-10 FL SOT DTN1434283
Please check your documents when you receive them. Call us if you have any questions.
CHECK-IN - Minimum check-in for domestic flights is 2 hrs and for international flights, 3 hours. BE PREPARED TO PRESENT A GOVERNMENT ISSUED PHOTO I.D. AT TICKET COUNTER.
EXCURSION AND PROMOTIONAL FARES - Most discount fares involve certain restrictions. A change in carrier(s) flight(s), time(s) or routing(s) could result in a carrier demanding a full fare. Obtain agency or airline assistance before making changes.
If your plans change enroute, contact the travel agency or call the after-hours service for assistance. Additional charges may apply. It is not necessary to purchase a new ticket if a refund is due. Please cancel your reservation prior to flight time or ticket will have no value.
These times, flights and fares are based on current tariffs that are subject to change without notice.
TICKETS - Most tickets have value. Any unused flight coupons must be returned in order to determine refund value. Lost, stolen or destroyed tickets must be paid for until refund is received from the issuing carrier, subject to an airline imposed service charge.
HOTELS are usually confirmed on a guaranteed payment basis. If you cancel or change plans, please notify your hotel(s) within the time period specified by that hotel. Rules may vary by property.
TOUR/PACKAGE PRICES are subject to change without notice due to currency fluctuations, tariff changes or increase in operational costs. In addition, group tours/packages are based on a Minimum Number of passengers traveling: if the number of passengers falls below the minimum required, a surcharge may be imposed on all passengers.
IMPORTANT!!! If you are at an airline ticket or passenger check-in counter with your confirmed ticket and find that the airline shows no reservations for you do not leave the counter. Check your ticket. If the status box shows "OK" for the flight in question, the airline must accommodate you on that flight, or if that is not possible, they must either find a substitute flight or pay you denied boarding compensation. If necessary ask to speak to a supervisor.
CANCELLATIONS AND REFUNDS ' We reserve the right to charge processing fees in the event of refunds, cancellations and other services.
DISCLAIMER OF LIABILITY - This travel agency is acting as a mere agent for suppliers in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by this travel agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). This agency, therefore, shall not be responsible for breach of contract of any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members. Unless the term "guaranteed" is specifically stated in writing on your tickets, invoice, or reservation itinerary, we do not guarantee any of such suppliers' rates, bookings, reservations, connections, scheduling, or handling of personal effects. Travel agent shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climactic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent's control. Traveler assumes complete and full responsibility for, and hereby releases the agent from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safely or security conditions at such destinations, during the length of the proposed travel. By embarking upon his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler is hereby warned of such risks, and is advised to obtain appropriate insurance coverage against them. Traveler's retention of tickets, reservations, or bookings after issuance shall constitute a consent to the above, and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members.
Proof of identity is required for all travel. Without proper identification, or passport and necessary visas you will not be permitted to depart. It is your responsibility to verify your necessary travel documents.
WE STRONGLY RECOMMEND TRAVEL INSURANCE. There are different types of medical, baggage or trip cancellations insurance from the supplier or the agencies. NOTE: Insurance coverage may not cover pre-existing conditions and may have other restrictions and exclusions. Consult the insurance carriers direct for details. Trip insurance or waivers provided by the supplier may not offer insolvency coverage.
Hopefully there will not be any more airline bankruptcies, but it has to be recognized that they might occur. You should know how they might affect you.
If an airline declares bankruptcy, it is not obligated to carry you or to refund tickets issued before the bankruptcy. Travel agents are not allowed to refund tickets on airlines which have declared bankruptcy. Money given to a travel agent immediately becomes to property of the airlines, and we are required by laws to comply with airlines’ orders.
If an airline declares bankruptcy, it might continue service, limit service, or stop completely. Other airlines might accept passengers under limited circumstances or may refuse to accept any passengers from the defaulted carrier. Meanwhile there are fine travel insurance plans available for passengers to protect themselves in case of airline bankruptcies.
This agency and its agents have endeavored to secure the lowest possible fare, suitable for your travel requirements, based on space available at the time of booking, accessible sources of information, and knowledge of agents involved. This agency cannot guarantee, in view of the deregulation of airline fares, that the fare indicated on the ticket will be the lowest possible fare at departure date. Please contact this travel agency before departure if you wish to recheck any newly introduced fare that may correspond with your specific travel requirements. PLEASE NOTE that retention of tickets, reservations or bookings after issuance shall constitute acceptance of all the provisions in the conditions listed hereto, as well as those terms and conditions set forth in the announcements and circulars of the tour/package, cruise or service.
All rates quoted are nett in US Dollars and confidential.
Based on tariffs of the Hoteliers and Transporters with effect from 1 October 2019.
Subject to change in case the Hoteliers/Transporters revise their tariffs at a later date.
All hotels and transport rates quoted in the Tariff include the applicable Government/Local Taxes as of 1st October' 2019 Any other tax if levied by the authorities at a later date, will be payable extra.
Car transportation rates are based on large and medium cars. In India, a maximum of 3 pax, a guide and chaueffer are permitted to travel per car. Large cars can only be provided in certain cities like Agra, Amritsar, Aurangabad, Bangalore, Mumbai, Chandigarh, Delhi, Hyderabad, Jaipur, Chennai and Pune.
All transportation rates are based on air-conditioned vehicles.
Rates for transfers include assistance by our representatives.
Cars and coaches owned by private enterpreneurs provide Insurance covers only in Indian rupees according to Indian regulations. The vehicles of State Governments such as Jammu & Kashmir Government used on Srinagar-Leh-Srinagar route are not insured.
All bookings are accepted subject to the acceptance of these conditions.
All sightseeing and excursions originate from hotels. For tours originating from other places, additional transportation cost will have to be included.
Rates are generally revised every year w.e.f. 1st October. Rates mentioned in this tariff are valid upto 30th March 2020, unless specified otherwise.
Hotel rates quoted are on the basis of the maximum rate in each grade and include service charges and local taxes.
Most hotels offer complimentary accommodation to 1 bonafide Tour leader of a group consisting of at least 15 paying rooms.
The check-in time is 1400hrs/check-out time is 1200 noon. Visitors arriving earlier and requiring immediate occupancy or departing late will have to pay charges for an additional day.
European Plan rates represent room charges only.
Escort services are not included for excursions outside the base station. If required, the daily remuneration would be payable extra as per department of tourism, Govt of India , all expenses, such as airfare, is payable extra, hotel accommodation, meals is included in daily allowance
Cost of cables, telexes and long distance telephones calls, if necessary for urgent confirmation, are chargeable to clients directly.
Indian Airlines now has computerised reservation centre at almost all cities and they are linked to the Central Space Control at Delhi. The facility has made easy to request for all domestic sectors through the initial carrier or directly with Indian airlines Delhi. All airlines change rates on a daily basis
All payments should be made in Foreign Exchange.
Full payment should be made in advance either by bank remittance, payment gateway, credit card favour of SWAGATAM TOURS PVT LTD, NEW DELHI.
Remittance to be made to : Standard Chartered Bank, New Delhi.
Using Swift No. : SCBLINBBDEL
Account Number : 52505011529
Details : Standard Chartered Bank, 10, Parliament Street, New Delhi
Swagatam Tours Pvt. Ltd.
203, Swagatam Chambers, 23-A, Shivaji Marg, Najafgarh Road, Moti Nagar, New Delhi – 110 015.
Under advise to us atleast 30 days prior to the arrival of the groups and 15 days prior to the arrival of the FITs.
All hotels in India insist on 45 days clear notice for cancellation on substantial reduction in Group bookings. For bigger movements like charters etc the notice period for cancellation is correspondingly more. Group booking cancellations with less than one months clear notice are subject to 01 night minimum cancellation charges for each hotel bookings.
For FIT's upto 3 members the minimum clear notice period required is one month, in case of cancellations, we reserve the right to charge one night room charge per city as cancellation.
Refunds will be made on specified arrangements already made but not utilised, less cancellations charges, if any. Sufficient advance notice is required to avoid last minute cancellation charges.
All foreign tourists visiting India must be in possession of valid Passport and Visa.
All Foreign travellers are required to obtain double / multiple entry visa if they are visitin , Bhutan, Nepal or Srilanka from India and then coming back to India.
Indian Customs are courteous to people with Tourist Visa/Card and though the rules and regulations may vary from time to time, generally the free allowance includes all your personal belongings.
There is no restriction on import of foreign currency into India provided it is declared at the time of entry. The amount declared on entry can be taken out. Import and export of Indian currency is illegal.
Yellow fever certificate is required from persons arriving from epidemic areas.
Tourists visiting restricted areas in India like Sikkim, Laccadives and certain parts of Assam etc will require special entry permits from the Government of India. Special permits are also required from the Government of India and Bhutan mission for visiting Bhutan. Applications for such permits should be sent to us at least 6 to 8 weeks before the arrival so that we can approach the authorities for processing and issuing such permits.
Woollens are required while visiting the Northern and Eastern parts of India during the winter months i.e. OCT to FEB. Tropicals and cottons will be sufficient throughout the year for rest of India.
EP : European Plan (Room Only)
ABF : American Breakfast
CP : Continental Plan (Room +Breakfast)
MAP : Modified American Plan (Room + American Breakfast + Either Lunch or Dinner)
AP : American Plan (Room + American Breakfast + Lunch + Dinner)
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